Where is my order? All orders
are processed at the END of the promotion time, no matter when you
placed your order. We normally work with teams to run a promotion
for up for 3 weeks and then process all the orders at the same time.
We do this because the silkscreening process is a custom art process
that prints all the garments at one time and allows great pricing
for your garment.. Our delivery is scheduled to ship within a specific
week, typically 3 weeks after the end of the promotion time. Orders
can be shipped out anytime within that week. All orders are shipped
Priority mail and can take 1-3 days for delivery.
I ordered the wrong size, now what? We
try and provide a sizing chart to help with intital ordering, ultimately
we do not refund or replace for the wrong size ordered.
All my friends have their spiritwear, where
is mine? Sometimes speciality
items like embroidery (jackets, blankets, hats) or items with flannel
or fleece in the hood take longer to produce. We try and ship all
team orders together to avoid this, and if there is a problem with
your order we will contact you via email or phone to let you know
what's going on. If we have not contacted you and it is past the
week of your scheduled delivery, please contact us at 410-751-1505
or email at teamzila@yahoo.com.
I love my spiritwear, how do I get more?
We hear this alot! Unfortunately
silkscreening is not cost effective to print one piece so we will
sometimes offer a second order with a club or can manipulate a design
to print in vinyl (the material used for names on the back), it's
best to contact your team coordinator for more info on this. If
you want something that is embroidered (jacket, hat, blanket) we
can get you another piece, however, prices maybe higher. Please
contact us directly at teamzila@yahoo.com.
My product is
defective! We will work
with you to get the problem fixed. Chances are there was a glitch
at the manufacturing plant. We will contact the manufacturer and
get your item replaced or refunded. If it was a mistake on our end,
we will happily work to get you a replacement in a expedited time
frame.
Where do I send my order form to? Please
send forms to Teamzila, 332 E. Baltimore Street, Taneytown, MD 21787 |
